What is Mystery?

Mystery program is the most effective way to measure service quality provided by companies. By measuring what is important to companies which will improve Customer Experience, Satisfaction and Loyalty for them. It opens the soft and hard facts about the company’s services in a very authenticate manner.

How Mystery benefits?

IBR Mystery program provides companies with fast valuable insights that not only help to improve service quality levels but will even evaluate employee performance, identify customer expectations and create benchmarking against service delivery by competition.

Companies can easily identify capabilities of the employees and their training needs, ethical behavior practice and adherence to the guidelines provided by the company through our Mystery program and maintain uniformity in terms of service across every channel and also create new sales opportunities.

IBR provides customized measurements which fits your brand requirement and help you improve on every aspect of the brand.

Learn more about our Mystery program by sending us your quick inquiry today.

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